SolarWinds Service Desk © 2020 SolarWinds Worldwide, LLC. In our experience, virtual servers with those specs usually start at around $40-50 USD per month. You’ll need at least 40GB of space, 4 virtual CPUs, and 8GB of RAM. However, you’ll want to check whether you can handle the server requirements for the self-hosted version of Spiceworks. Price: Both the cloud and self-hosted versions of Spiceworks are free for unlimited agents and tickets. With the latter approach, you get freedom over how you’d like to customize your service desk, and you can even set up plugins to expand its functionality. You can use an online version of the platform or download the software and host it on your own server. Spiceworks can also connect to multiple websites, enabling you to set up more than one customer portal, and manage tickets through a web dashboard or an app. For more complex tickets, you can have agents collaborate to reach solutions faster. You can easily set up knowledge bases and user portals through the platform, meaning users can take care of simple issues on their own. To help keep things moving along, the platform can automatically assign tickets to the right people and you can monitor your team’s performance at any time. Your agents can accept tickets, add internal comments, and close them once they solve the problem. With Spiceworks, users can submit tickets via a support portal, where they can also check on the status of each issue. However, ads are shown within the software itself, so you’ll want to decide whether this is a deal breaker for you initially.
Spiceworks is a free support service platform, offering full access to the software without any available premium features. Then we’ll break down their individual features. SolarWinds Service Desk: What Both Platforms Offerīefore we go any further, let’s take a minute to introduce both service desk platforms and go over how they work.
We’ll tell you everything you need to know about both platforms, from their features to prices, and how to get started. In this article, we’re going to compare Spiceworks vs. The only question is which software or platform is the best fit for you. It’s one of the best investments you can make once your user base starts to grow. Service desk software enables your business to provide better customer support and to do it more efficiently. However, it’s near impossible to provide the best support you can as your customer base grows unless you employ industry-leading service desk software. It’s one of the most powerful ways to keep users coming back to you. Most successful online businesses can provide top-notch customer support.